Clerks Award Pay Rates 2024: Pay Rate Viewer and Classification Guide

Use our Pay Rate Viewer to check current pay rates for all Clerks classifications. We also include a brief summary of all Clerks Award classifications and highlight key updates for 2024.

Pay Rate Viewer

Employee Classification

Select which classification from the Clerks Award the employee is.

Stream

Level

Clerk Level 1

Clerk Level 2

Clerk Level 3

Clerk Level 4

Clerk Level 5

Pay Details

Select the correct characteristics of the individual employee to get the pay rates.

Employment Type

Pay Point

Ensure Fair Pay and Compliance in Your Workplace

Pay Rates

The visible pay rates are the latest minimum rates for the Clerks Award.

Rates are sourced from the latest (July 2024) Fair Work Commission Modern Award Pay Database

Clerks Award: Quick Classification Guide

The Clerks Award (Clerks—Private Sector Award 2020) sets out the minimum legal entitlements for employees in the clerical and office roles. These entitlements include minimum pay rates, allowances, and conditions of employment. Failure to correctly give employees their minimum entitlements can result in significant penalties for employers, so it is essential that your business gets it right.

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Award Matcher makes it simple for Australian businesses to match employees to award classifications.

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Who is covered by the Clerks Award?

If your business operates in any of the following industries, it is likely covered by the Clerks Award:

Clerical work in the private sector
On-hire clerical roles
Trainees in clerical roles with group training employers

What are the different classifications?

The Clerks award has two classification streams, office and clerical roles and call centre employees. Below we will provide a quick description of each stream and classification.

Office and Clerical Roles

This stream covers office and clerical roles, ranging from entry-level positions to highly skilled and autonomous roles. Employees handle tasks like communications, record-keeping, business software and customer service. As they progress they take on specialized duties, show greater initiative and may lead/train others.

Level 1 - New recruits with limited experience. Tasks include basic clerical duties like answering phones, filing and mail handling, usually performed under close supervision.
Level 2 - Employees with some experience or training. Responsibilities include typing, basic IT tasks, and customer service, performed with general direction.
Level 3 - Employees handling more complex tasks with limited supervision. They may train others and perform tasks like payroll and bookkeeping.
Level 4 - Employees with industry-specific knowledge who manage workloads, supervise others and provide executive support, with limited supervision.
Level 5 - High-level roles with significant expertise. Employees advise on complex issues, supervise others and train less experienced staff.

Call Centre Employees

This stream focuses on call centre roles, from customer service to leadership. Employees handle inquiries, coordinate teams, and manage complex service environments.

Call centre principal customer contact leader - Oversees multiple teams, applies advanced skills and coordinates operations. Requires significant leadership and qualifications.
Call centre technical associate - Manages telecommunications systems and equipment, handling complex tasks like system design, installation and troubleshooting.

Key Changes to Clerks 2024 Pay Rates

Updated Hourly Rates for Clerks Employees

As of 1 July 2024, the Clerks Award pay rates have increased by 3.75%. This means that all employees covered are entitled to a pay rise. You can find the updated pay rates in the pay rate viewer. Make sure to update your payroll systems to reflect these changes, to avoid underpayment.

Updated Allowances in the Clerks Award

Allowances have also gone up this year, either by a percentage or a fixed amount, usually based on inflation. See the pay rate viewers allowances section for the current rates (coming soon).

How to Use the Clerks 2024 Pay Rates Viewer

Our Clerks 2024 Pay Rates Viewer is an essential tool for quickly finding correct and up to date pay rates for your staff.

Select the classification stream: Choose the classification stream relevent to the employee.
Select the Classification Level: Select what level the employee is currently.
Select the employment type: Select what type of employment you are interested in e.g full-time, part-time, casual...
Select the pay point: Select the pay point the employee is on.
View rates: View the up to date pay rates for the employee.

Not sure which classification applies?

If you're unsure which Clerks classification applies to your employee, let Award Matcher help. Our tool simplifies the process of finding the right classification and provides evidence of why a specific classification was selected.

All you have to do is upload your job description. Award Matcher then analyses the role against all modern awards and classifications. Once the analysis is complete you will receive a detailed report on how your position matches each classification and which classification is likely to be the best fit.

Find your classification with Award Matcher

Frequently asked questions

Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we’ll get back to you as soon as we can.

Where do you source the pay rates?: We get our pay rates from the Fair Work Commission's Modern Award Pay Database. You can also check out the latest info on the Clerks Award over at the Fair Work Ombudsman (FWO) website.
When were the pay rates last updated?: We keep our pay rates up-to-date with changes from the Fair Work Commission. The latest update was on July 1, 2024.
I’m not sure whether my business falls under Clerks or another modern award?: This is a common problem because Clerks covers a wide range of services. To see if you're covered, check the coverage section of the relevant awards on the Fair Work Ombudsman (FWO) website. If there's any overlap between awards, the Coverage section usually clarifies which one to use. You can also use our Award Matcher tool to help you figure it out.
Not sure which classification your employee falls under?: No worries! Figuring out the right Clerks classification level can be tough. We made our product Award Matcher to help businesses like yours.
My business has a EBA why should i care about award pay rates?: Even with an EBA, you might still need to pay award rates. Awards set the legal minimums, so your employees get whichever is higher—Award or EBA. Just make sure your EBA always meets or beats those standards to stay compliant.
How are the Clerks Award pay rates set?: The Fair Work Commission sets and reviews the Clerks Award pay rates every year, looking at things like economic conditions, inflation, and what the sector needs.
Can pay rates change during the year?: Yes, while annual reviews are standard, pay rates can also change due to special rulings. Our tool always has the latest rates.
How do I use the pay rate tool?: It’s simple! Just select the stream, level, employment type, and pay point for your employee. The pay rates will show up in the table on the right.