SCHADS Award 2024

Classification Levels

This page provides a brief summary of each classification level within the Social and community services employee stream from the SCHADS Award 2010. If you already know the classification level use our SCHADS Award 2024 Pay Rate Viewer to view their entitled pay rates.

Level One

A SCHADS level 1 (Social and community services employee level 1) employee works under close supervision, doing simple tasks that need basic skills. They get a lot of training, manage their own time, and use basic communication and math skills. They don’t supervise others but might help with small tasks.

  • Undertake routine clerical and support activities, including data input, word processing, and general reception duties.
  • Provide general stenographic duties and apply established practices and procedures effectively.
  • Perform routine office duties such as filing, recording, checking accounts, invoices, orders, and maintaining records systems.
  • Engage in resident contact and interaction, including assisting with personal care and domestic duties under supervision, either individually or as part of a team in disability services.
  • Prepare and perform a full range of domestic duties, including cleaning and food service, and assist residents with personal care tasks under general supervision as part of disability service delivery.
Hourly Rate
$25.41
Sunday Rate
$50.82
Public Holiday Rate
$63.53

Level Two

A SCHADS level 2 (Social and community services employee level 2) employee works under general guidance and follows clear guidelines, performing tasks based on established routines and methods. They manage their own time and may oversee lower-classified employees or volunteers, resolving minor issues within set procedures.

  • Undertake various activities using established procedures, exercising limited initiative and judgment within guidelines.
  • Achieve clearly defined outcomes and respond to enquiries effectively.
  • Provide secretarial support with sound judgment, initiative, confidentiality, and sensitivity.
  • Perform tasks of a sensitive nature, including handling non-routine information and financial transactions, and assisting clients.
  • implement client skills and activities programs, supervise personal care services, assist in care plan development or meal preparation, and supervise others as required, possessing appropriate qualifications.
Hourly Rate
$33.41
Sunday Rate
$66.82
Public Holiday Rate
$83.53

Level Three

SCHADS level 3 (Social and community services employee level 3) employees works under general direction, solving moderately difficult problems with available senior assistance. They may supervise lower-level staff or volunteers, manage their own and others' work, and handle some complex tasks, including planning and coordination within a specific area. Supervisors at this level need basic HR knowledge, can train staff, and graduates start at higher pay points based on their degree.

  • Undertake responsibility for various activities within a specialized area, including functions within the organization, allowing for initiative in applying established procedures.
  • Provide secretarial and/or administrative support, demonstrating judgment, initiative, confidentiality, and sensitivity.
  • Proficiently operate computers to modify software systems or packages, including systems administration responsibilities for system security and integrity.
  • Apply computing programming knowledge in systems development, maintenance, and implementation under senior direction.
  • Perform duties of a specialized nature, provide information services, coordinate community-based projects or programs, and in specific contexts like disability services, take responsibility for personal care, training, coordination, and supervision.
Hourly Rate
$37.35
Sunday Rate
$74.70
Public Holiday Rate
$93.38

Level Four

A SCHADS level 4 (Social and community services employee level 4) employee works under general direction, applying skills and knowledge from their qualifications or experience. They may supervise various functions or complex activities, provide specialist advice, and contribute to procedure development. Employees need strong time management, planning, and organizational skills, and may develop new work methods where guidelines are not clearly defined.

  • Undertake activities requiring judgment and critical knowledge where procedures are not clearly defined, contributing to the interpretation and administration of work areas.
  • Perform specialized duties requiring expertise development or previous knowledge, setting specific performance outcomes.
  • Provide administrative support of a complex nature to senior employees and exercise responsibility for various functions within a work area.
  • Develop and administer services such as records management or computer operations requiring technical expertise and initiative.
  • In specialized fields liaise with professionals, lead teams, provide reference or technical information services, and perform planning functions, demonstrating initiative and judgment in complex community programs.
Hourly Rate
$43.08
Sunday Rate
$86.16
Public Holiday Rate
$107.70

Level Five

A SCHADS level 5 (Social and community services employee level 5) employee works under general direction, using advanced knowledge and skills to achieve organizational goals. They follow established practices but may need to use initiative and judgment, often supervising others and possibly assisting with budgeting. They set priorities, plan and organize their own work and that of others, and provide expert advice across various disciplines to achieve project outcomes.

  • Assume responsibility for a range of organizational functions, applying high-level knowledge and skills to achieve operational objectives.
  • Undertake responsibility for moderately complex projects, including planning, coordination, implementation, and administration.
  • Provide expert advice to lower-level employees and/or volunteers, exercising judgment and initiative where procedures are not clearly defined.
  • Monitor and interpret relevant legislation, regulations, and agreements, ensuring compliance in areas such as occupational health and safety.
  • Plan coordinate, implement, and administer activities and policies, including budget preparation, and in professional services, undertake tasks of a specialized and detailed nature under general direction, exercising professional judgment and interpersonal skills as needed.
Hourly Rate
$49.28
Sunday Rate
$98.56
Public Holiday Rate
$123.20

Level Six

A SCHADS level 6 (Social and community services employee level 6) employee operates with limited direction, influencing the organization’s activities and establishing procedures. They provide expert advice, manage projects, and set goals to achieve organizational objectives. Strong managerial and interpersonal skills are essential for negotiating, developing staff, and achieving outcomes.

  • Undertake work of significant scope and complexity, requiring initiative.
  • Provide authoritative specialist advice on policy matters and contribute to policy development and review.
  • Manage extensive programs or projects aligned with organizational goals, including development, implementation, and evaluation.
  • Administer complex policy and program matters.
  • Contribute to the development of operational policies and recommend ongoing plans and programs.
Hourly Rate
$53.84
Sunday Rate
$107.68
Public Holiday Rate
$134.60

Level Seven

SCHADS level 7 (Social and community services employee level 7) employees operate with limited direction, managing various functions and providing expert advice within their organization. They play a key role in establishing procedures, forming programs, and coordinating major work initiatives, with a strong understanding of the organization's long-term goals. Additionally, they are often responsible for staff management and negotiating on behalf of the organization.

  • Undertake managerial or specialized functions to achieve results aligned with divisional/corporate goals, under various conditions.
  • Exercise managerial control over operations, including planning, direction, and evaluation, with analysis and interpretation for major disciplines.
  • Develop and implement work practices, procedures, and significant operational procedures.
  • Prepare budget submissions for senior officers and/or the organization, and establish outcomes for the work area.
  • Review operations to assess and improve their effectiveness, and provide specialized services by developing appropriate methodology and applying proven techniques.
Hourly Rate
$58.23
Sunday Rate
$116.46
Public Holiday Rate
$145.58

Level Eight

A SCHADS level 8 (Social and community services employee level 8) employee is responsible for managing relevant activities within the organization under broad direction. They provide specialized advice, develop strategies and policies, and implement various projects and programs. Employees at this level have significant independence and are crucial in decision-making and policy formulation.

  • Undertake work of significant scope and complexity, requiring initiative.
  • Provide authoritative specialist advice on policy matters and contribute to policy development and review.
  • Manage extensive programs or projects aligned with organizational goals, including development, implementation, and evaluation.
  • Administer complex policy and program matters.
  • Contribute to the development of operational policies and recommend ongoing plans and programs.
Hourly Rate
$63.18
Sunday Rate
$126.36
Public Holiday Rate
$157.95

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